These amounts apply to the situations listed below. A payment is not considered collected unless the applicable payment system confirms it.
Situation
Fee / treatment
Before driver assignment
$0
Assigned, but driver not en route
$0
Driver en route to pickup
$5
Driver arrived at pickup
$10
Passenger no-show after 10-minute pickup wait
$10 no-show fee
Documented driver/Rydei operational failure
$0 to passenger
Incorrect pickup address after driver travels there
$5 unless Rydei caused the error
01
Pickup waiting and passenger no-show
When the driver reaches the scheduled pickup location, the driver records arrival when available and the pickup procedure begins. The passenger has up to 10 minutes to arrive. The driver may attempt to contact the passenger. If the passenger does not arrive after 10 minutes, the trip may be classified as a passenger no-show and a $10 no-show fee may apply according to Rydei’s account/payment process. The driver may leave, the driver is not paid this fee by Rydei, and the passenger must request a new ride if transportation is still needed. The original driver is not required to return.
02
Waiting at scheduled stops
Pickup waiting and stop waiting are different. At a scheduled stop, the first 15 minutes are free. After 15 minutes, waiting is charged at $0.35 per minute. This is a waiting-time charge, not a cancellation or no-show fee.
03
Incorrect pickup address
If the passenger supplies an incorrect pickup address and the driver has already traveled to that location, a $5 passenger fee applies and the issue should be documented. If the error was caused by Rydei’s system or staff, the passenger should not be charged.
04
Destination changes, added stops, and return trips
A destination change, additional stop, or request to return to the pickup location is not automatically a cancellation. The applicable fare or service details must be recalculated. A return is not assumed to be included unless the booking already specifies it. Stop waiting follows the separate 15-minute-free and $0.35-per-minute rule.
05
Major changes and early termination
A substantial trip change requires trip details and fare review before continuing. Once a passenger is onboard and the ride has started, an early-termination request is not treated as a normal cancellation; the applicable fare or service already provided remains chargeable. If a passenger abandons the ride, the circumstances should be documented and the completed portion remains chargeable under the applicable fare rules.
06
Driver/Rydei cancellation and safety
A passenger should not be charged a cancellation fee when a documented driver or Rydei operational problem causes the cancellation, including excessive delay, vehicle failure, driver emergency, or circumstances preventing safe completion. A driver may stop or decline a trip when continuing would be unsafe or violates Rydei operating rules. A legitimate safety-related cancellation does not by itself create a passenger cancellation fee.
QUICK ANSWERS
Passenger questions about fees and no-shows.
When can a passenger no-show fee apply?+
After the driver reaches the scheduled pickup location, records arrival when available, follows the pickup procedure, and the passenger does not arrive during the applicable 10-minute pickup wait, the trip may be classified as a passenger no-show and a $10 no-show fee may apply through Rydei’s account/payment process.
Is the $10 no-show fee paid to the driver?+
No. The passenger no-show fee is a passenger obligation and is not driver compensation. The driver may leave after the applicable procedure, and the original driver is not required to return.
How is waiting at a scheduled stop different?+
Pickup waiting and stop waiting are separate. At a scheduled stop, the first 15 minutes are free. After 15 minutes, waiting is charged at $0.35 per minute. Stop waiting is not a cancellation or no-show fee.
What if the cancellation was caused by Rydei or the driver?+
A documented driver or Rydei operational problem, such as excessive delay, vehicle failure, driver emergency, or a circumstance preventing safe completion, should not create a passenger cancellation fee.
Need to point someone here?
Share this page when a passenger or driver asks where to find Rydei’s current cancellation, no-show, waiting, or trip-change rules.
